Privacy Policy

Last updated: January 29, 2026

We respect your privacy and are committed to being transparent about how we collect, use, and share your information.

1. Information We Collect

When you visit or shop on our website, we may collect:

Information you provide
Name, email address, phone number
Shipping and billing information
Account or subscription details
Messages you send us (email, SMS, or chat)

Information collected automatically

Pages and products you view
Searches, clicks, and browsing activity
Device information (browser type, IP address)
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process orders, payments, and subscriptions
Deliver products and customer support
Send order updates and important account messages
Send marketing emails or SMS messages (with your consent)
Personalize your shopping experience
Improve our website and services
Detect fraud and maintain security
Comply with legal requirements

3. SMS & Text Message Communications

If you provide your phone number and opt in:

You may receive transactional or promotional text messages
Message frequency varies
Message and data rates may apply
Consent to receive SMS is not a condition of purchase
You can opt out at any time by replying STOP
For help, reply HELP or contact us at info@longballbats.com

We do not share your phone number with third parties for their own marketing purposes.

4. How We Share Information

We do not sell your personal information.

We may share information with trusted service providers, including:

BigCommerce (our ecommerce platform)
Payment processors
Email and SMS service providers
Analytics and marketing partners
Shipping and fulfillment providers

These partners only use your data to perform services on our behalf and are required to protect it.

5. Cookies & Tracking

We use cookies and similar technologies to:

Remember your preferences
Understand how customers use our site
Improve performance and marketing

You can control cookies through your browser settings.

6. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

Know what personal information we collect and how we use it
Request access to or deletion of your personal information
Correct inaccurate personal information
Opt out of certain data sharing used for advertising
Not be discriminated against for exercising your rights

To make a request, contact us at info@longballbats.com.
We may verify your identity before processing requests.

7. Data Retention & Security

We keep your information only as long as necessary for business and legal purposes. We use reasonable safeguards to protect your data, but no system is 100% secure.

8. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a new “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

LongballBats.com, L.L.C.
info@longballbats.com